Frequently Asked Questions
Everything you need to know about your Portland Gear order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our Portland warehouse.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn and unwashed items within 30 days of purchase. Simply visit our online returns portal to start your request.
Do you offer international shipping?
Yes, we ship Portland Gear worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my Portland Gear apparel?
To keep your gear looking fresh, we recommend washing in cold water with like colors and tumble drying on low heat. Avoid ironing directly on printed graphics.
Where are your products designed?
All of our products are designed right here in Portland, Oregon. We take pride in creating high-quality goods that represent our city's unique spirit.
Can I pick up my online order in person?
Absolutely! Select the 'In-Store Pickup' option at checkout to collect your items from our flagship retail location in downtown Portland.